21.1 Surveillance System Control & Restrictions
(a) Each Franchise Holder shall install, maintain and continuously operate an on-site Surveillance System at the Franchise Holder. The purpose of the Surveillance System is to assist the Franchise Holder and the Commission in safeguarding the Franchise Holder's assets, in deterring, detecting and prosecuting criminal acts, and in maintaining public confidence and trust that licensed EGS gaming activity is conducted honestly and free of criminal elements and activity.
(b) The Surveillance System plan shall be available for inspection and approval by the Commission at the Franchise Holder’s facility.
21.2 Security and Surveillance Logs
(a) The Franchise Holder shall maintain a surveillance log(s) approved by the Commission. The Iog(s) shall be maintained by surveillance room personnel in the surveillance room. The Commission staff and other staff authorized by the Commission shall have access at all times to the log(s). A log(s) entry shall be made in the surveillance log(s) of each surveillance activity. The following information shall be recorded in the Surveillance Log(s):
i. the names of all persons entering or exiting the surveillance room;
ii. a summary, including the date and time each surveillance activity commenced and terminated;
iii. record of any equipment or camera malfunctions;
iv. description of the activity observed or performed; and
v. any additional information as required by the Commission or its Agents.
(b) A Franchise Holder shall maintain a security log of any and all unusual occurrences for which the assignment of a security department employee is made. Each incident, without regard to materiality, shall be assigned a sequential number and an entry made in the log(s) containing, at a minimum, the following information:
i. the assignment number;
ii. the date of the incident;
iii. the time of the incident;
iv. the location of the incident;
v. the nature of the incident;
vi. the person(s) involved in the incident; and
vii. the security department employee(s) assigned.
21.3 Storage and Retrieval of Surveillance Recordings
(a) All surveillance recordings shall be retained for at least seven days, unless these rules provide otherwise, and shall be listed on a log by surveillance personnel with the date, times, and identification of the person monitoring or changing the tape or other recording medium in a recorder. Original surveillance recordings will be released to the Commission upon demand.
(b) Any surveillance recording of illegal or suspected illegal activity shall, upon completion of the tape or other recording medium, be removed from the recorder and etched or otherwise labeled in a manner as approved by the Commission with date, time and identity of surveillance personnel. The recordings shall be placed in a separate, secure area and notification given to the Commission or Commission agent.
(c) All surveillance recordings relating to the following shall be retained in a secure area approved by the Commission for at least 15 days and shall be listed on a log maintained by surveillance personnel:
i. all count room areas;
ii. the vault area;
iii. all credit and fill slip confirmation recordings; and
iv. any areas with cashiers or where the patrons go to cash out vouchers.
21.4 Maintenance and Testing
(a) The Franchise Holder shall be responsible to ensure that any malfunction of surveillance equipment shall be immediately repaired or replaced with a working unit. If immediate replacement is not possible, alternative live monitoring must be provided by the Franchise Holder’s personnel; otherwise, gaming in the unmonitored area(s) of the Franchise Holder must immediately cease.
21.5 Surveillance System Compliance
(a) The Franchise Holder shall have a continuing duty to review its surveillance system plan to ensure the surveillance system plan remains in compliance with provisions of the Commission rules.
(a) No weapons shall be permitted on the Franchise Holder’s licensed premises except by licensed security officers of the Franchise Holder and police officers.
21.7 Cashiers' cage; satellite cages
(a) Each establishment shall have on or immediately adjacent to the Gaming Floor a physical structure known as a cashiers' cage ("cage") to house the cashiers and to serve as the central location.
(b) The cage shall be designed and constructed to provide maximum security for the materials housed therein and the activities performed therein.
(c) Each establishment may also have one or more "satellite cages" separate and apart from the cashiers' cage, but in or adjacent to an EGS facility, established to maximize security, efficient operations, or patron convenience and comfort and designed and constructed in accordance with Section 21.7(b). Subject to Commission approval, a satellite cage may perform any or all of the functions of the cashiers' cage. The functions which are conducted in a satellite cage shall be subject to the applicable accounting controls set forth in this document.
(d) Whenever the rules of the Commission or the approved internal controls of a Franchise Holder require or authorize documents to be transported from the cashiers’ cage to a satellite cage or from a satellite cage to the cashiers’ cage or another satellite cage, the Franchise Holder shall, unless the rule or approved internal control specifically provides otherwise, transport the documents through the use of a pneumatic tube system or a security department representative.
21.8 Accounting Controls for the Cashiers' Cage, And Satellite Cages
The internal controls submitted and subsequently approved by the Commission must include the accounting controls to protect the cashier’s cage and satellite cage assets.
21.9 Bill Acceptors in Electronic Games of Skill
(a) Each bill acceptor in an EGS facility shall have contained in it a secure tamper-resistant container approved by the Commission known as a "cash storage box" or “cash box” in which shall be deposited all cash, gaming tickets and coupons inserted into the bill acceptor. In addition, each cash storage box shall:
i. Have a lock securing the contents of the cash storage box;
ii. Have an opening through which currency, gaming tickets and coupons can be inserted into the cash storage box;
iii. Have a mechanical arrangement or device that prohibits removal of currency, gaming tickets and coupons from the EGS opening whenever the cash storage box is removed from the bill acceptor;
iv. Be fully enclosed, except for such openings as may be required for the operation of the bill acceptor or the cash storage box; provided, however, that the location and size of such openings shall not affect the security of the cash storage box, its contents or the bill acceptor, and shall be approved by the Commission; and
v. Have an Asset Number that is imprinted, affixed or impressed on the outside of the cash storage box which corresponds to the Asset Number of the EGS to which the bill acceptor has been attached. In lieu of the Asset Number, a Franchise Holder may develop and maintain, with prior Commission approval, a system for assigning a unique identification number to its cash storage boxes, which system ensures that each cash storage box can readily be identified, either manually or by computer, when in use with, attached to, and removed from a particular bill acceptor. Each such unique identification number shall be permanently imprinted, affixed or impressed on the outside of each cash storage box that does not otherwise bear an Asset Number. The Asset Number or unique identification number must be conspicuous and clearly visible to persons involved in removing or replacing the cash storage box in the bill acceptor and through the Franchise Holder’s closed circuit camera coverage system. The size and location of the Asset Number or unique identification number are subject to prior approval by the Commission. Notwithstanding the foregoing, emergency cash storage boxes may be maintained without such numbers, provided the word “emergency” is permanently imprinted, affixed or impressed thereon, and when put into use, are temporarily marked with the Asset Number of the EGS to which the bill acceptor is attached.
21.10 Jackpot Payouts in the Form of an Annuity
(a) For purposes of this section, the phrase "annuity jackpot" refers to any EGS jackpot offered by a Franchise Holder or multi-license Progressive System pursuant to which a patron wins the right to receive cash payments at specified intervals in the future. No annuity jackpot shall be permitted unless it provides for the payment of fixed amounts at fixed intervals which must clearly be stated to the player.
21.11 Removal of drop and cash containers; Unsecured Currency; meter readings
(a) For each EGS and attached bill acceptor on the Gaming Floor, the cash storage box shall be removed at a time designated by the Franchise Holder and accepted by the Commission. However, a Franchise Holder may, with prior Commission approval, establish a less frequent schedule for the removal of cash storage boxes from those EGS connected to an approved EGS gaming ticket system. No cash storage box shall be emptied or removed from its compartment at other than the times specified on such schedule except with the express notification to the Commission. Prior to emptying or removing any cash storage box, a Franchise Holder shall notify security and the surveillance department of the transportation route that will be utilized.