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Frequently Asked Questions 

Sign Up/Login

Account Maintenance

Return Filing and Payment

Technical Issues

Additional Help

Sign Up/Login

How do I sign up as a new ATAP User?
Click Sign Up on the ATAP Login page. Fields which contain an orange triangle require information before proceeding to the next step.

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How do I log in to ATAP?
Enter your ATAP Login ID and Password and click Login. Click the “Send Authorization Email” or “Send Authorization Text” button. Retrieve your authorization code from the email or text and enter this code in the Authorization Code box. Click Yes or No to “Trust This Browser” if you wish for ATAP to remember your PC and click Login.

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What is my Login ID and Password?
The Login ID and Password are initially created by the user that created the Web Login for that person. If you have not signed up for ATAP access, click Sign Up to create a Login ID and Password. Login IDs cannot exceed 30 characters. The Password must be 6 to 15 characters in length and contain at least one letter and one number.

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What is Two Factor Authentication?
ATAP has an additional login security procedure requiring an authorization code in addition to a Password. ATAP users will be given the option to receive the initial authorization code by email or text message. For subsequent account logins, users will be given the option to either trust their browser so that the authorization code is not required or users may request a new authorization code for each login.

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What if I forget my Login ID? 
Click Forgot my Login ID from the ATAP Login page.  After entering your ID Type, ID, and Email Address and clicking the Email Login ID button, a Recover Username email containing your username will be sent to the email address entered.

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What if I forget my password?
Click Forgot your Password from the ATAP Login page. After entering your Login ID and clicking the Reset Password button, a Recover Password e-mail will be sent to the email address on file. Click the Click Here link in the email, answer the security question, and click the Next button.  Enter your new Password twice and click the Submit button.

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How do I change my password?
Click My Profile from the Customer page. Change your Password by clicking Change Password in the "I want to" section.

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Can the Login ID ever be changed?
No.

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What do I do if my account is locked?
Locked accounts automatically get reset each business night. You may also call the Help Desk during normal business hours (8:00 am - 4:30 pm CST).
Little Rock Area: 501-683-2827
Toll Free: 1-877-280-2827

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Why am I receiving the error "Invalid Login/Password combination" when I try to log in to ATAP?
Passwords are case sensitive. Make certain your Caps Lock is off and your Num Lock is on and verify your Login ID and Password.

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Where can I find my account ID?
If you don't know your account number, it can be found on the top right corner of a return or other correspondence from the Department such as letters and notices.

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I don't remember my last payment amount. Can I still sign up for ATAP access?
No, for business accounts, you must provide the last payment amount that has cleared your bank. For Individual Income Tax, you must provide the Withheld amount and your Adjusted Gross Income from your most recent year’s return filed.

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Account Maintenance

What tax types are available via ATAP?

Amusement Decal/License

Motor Fuel Tax (except IFTA)

Beauty Pageant License

Natural Gas Severance Tax

Beef Promotion Fee

Oil Severance Tax

Beer Excise Tax

Other Severance Taxes

Bingo Tax

Other Tobacco Products Tax

Bingo/Raffle License

Partnership Income Tax

Bovine/Pseudorabies Promotion Fee

Real Estate Transfer Fee

Brine Severance Tax

Rice Promotion Fee

Catfish Promotion Fee

Sales and Use Tax

Cigarette Excise Tax

Soft Drink Excise Tax

Cigarette Papers Excise Tax

Soybean Promotion Fee

Composite Income Tax

Telecommunications Surcharge

Construction Surcharge

Timber Severance Tax

Corn/Sorghum Promotion Fee

Vending Device Fee

Corporate Income Tax

Waste Tire Fee

Dyed Diesel Tax

Wheat Promotion Fee

Electronic Games of Skill Fee

Wine Excise Tax

Individual Income Tax

Withholding Tax

Liquor Excise Tax

 

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How do I decide what type of access to give myself or another ATAP User?
There are 4 overall ATAP access types (Administrator, Account Manager, Agent, and File Only).

  • Administrator - has the ability to add account access, manage logins, add payment sources, and make customer level name and address changes.
  • Account Manager - has the ability to add account access, manage logins, and add payment sources.
  • Agent - cannot perform customer level edits except adding a payment source and changing their own basic profile information.
  • File Only - cannot perform customer level edits.

The access types can be tied to a different level for each account to which the user has access.

  • File/Pay/Edit - has the ability to file returns, make payments, close an account and make account specific name and address changes.
  • File and Pay - has the ability to file returns and make payments.
  • File Returns - has the ability to file returns.
  • Make Payment - has the ability to make payments.
  • View - will not be able to file or pay but can view most of the information.

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How do I create a new Web Login when logged in to ATAP? 
Click My Profile from the Customer page. Create Logins and edit ATAP access by clicking Manage additional logins in the “I Want To” section. Click Add to create a new Web Login. 

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What information is required to add access to an account when signing up for ATAP?
For immediate access to an account via ATAP, you must provide the following:

  1. Taxpayer ID (Federal Identification Number, Social Security Number or ITIN)
  2. Tax Account ID (Not required for Income Tax accounts)
  3. Business location zip code (Residential zip code for Individual Income Tax)
  4. For business accounts, the last payment amount that has cleared your bank. For Individual Income Tax, the Withheld amount and your Adjusted Gross Income from your most recent year’s return filed.

    NOTE: If this is a new business and your "Last Payment" is your application fee, then enter the amount ($50.00). If you have made no payments, then enter $0.00.
  5. Your e-mail address
Once you have provided the information listed above and completed all required fields, you will receive an e-mail with an authorization code. The authorization code will be required the first time you log in to ATAP.

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How do I add ATAP access for an additional account with the same FEIN or SSN as an existing account?
Log in to ATAP. Click Add Access to Another Account from the Customer page. For immediate access, you will need to provide the:

  1. Tax Account ID (Not required for Income Tax account)
  2. Business location zip code (Residential zip code for Individual Income Tax)
  3. For business accounts, the last payment amount that has cleared your bank. For Individual Income Tax, the Withheld amount and Adjusted Gross Income from your most recent year’s return filed.

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How do I deactivate an existing Web Login? 
Click My Profile from the Customer page. Select Manage additional logins in the “I Want To” section to access all available Logins. Select the desired Login and click Cease and then Yes.

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How do I change my phone number or e-mail address? 
Click My Profile from the Customer page. Change your phone number or email address by clicking Edit.

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Can I change an address?
Yes.

Customer addresses can be changed by selecting the Names and Addresses tab. Click the Mailing Address or Location Address hyperlink then Edit, enter the new address, and click the Save button.

Account addresses can be changed by selecting the Names and Addresses tab on a particular account. Click the Mailing Address or Location Address hyperlink then Edit, enter the new address, and click the Save button.

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Can I change the Legal or DBA Name from ATAP?
Yes.

Legal name can be changed by selecting the Names and Addresses tab. Click the Legal Name hyperlink then Edit, enter the new name, and click the Save button.

DBA name can be changed by opening the applicable account by clicking the desired Account from the Customer page. Once inside the account, select the Names and Addresses tab. Click the DBA Name hyperlink then Edit, enter the new name, and click the Save button.

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How do I cancel my ATAP access? 
Click My Profile from the Customer page. Cancel your access to ATAP by clicking on Cancel Online Access in the “I Want To” section and enter password then click Ok.

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Return Filing and Payment

What if I have a filter or debit block on my bank account?
Businesses with bank account(s) that have a filter or a debit block must provide their bank with the following originator ID 1742843318.

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How do I make a payment? 
Open the appropriate account from the My Accounts panel on the Customer page. Click Make a payment.

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Can I save payment information for future use?
Yes.

Click My Profile from the Customer page. Select Manage payment sources in the “I Want To” section.  You may save a default bank account for a specific tax account by clicking Settings on the Account page. Click Change and enter your bank account information then Save.

You may also save payment information by selecting Yes below Save this payment source for future use when submitting a payment.  Please note that doing so will save the bank information as the default payment source for the tax account for which the payment is being made.  This will overwrite any existing default bank account for the tax account in question.

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Can I pay with a Credit Card?
Yes, from the Account page click Pay With Credit Card.  You will need to select the Payment Type and if applicable, the Filling Period.  Once you click Continue, you will be directed to a 3rd party site to complete your Credit Card payment transaction.

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How do I file a return? 
Open the appropriate account from the ‘My Accounts’ panel of the ATAP Customer page. Select the Period link for the Period you would like to file then click File or amend a return.

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How do I view or amend a filed return? 
Open the appropriate account from the ‘My Accounts’ panel of the ATAP Customer page. Select the Period link for the Period you would like to file then click File or amend a return.

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Can I start filling out a return and finish it later?
Yes.

If you click Save and Finish Later, the return will be saved as a pending request that requires your attention.  Click the Edit button to allow editing of the saved return.

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Can I change or cancel a request?
A pending request (“Submitted” status) can be changed or withdrawn (cancelled) by clicking the Recent Activity tab from the Customer or Account page. Open the appropriate request and select Change or Withdraw.

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Why can't I print my return?
ATAP uses Adobe Reader to open documents that should be printed. If you are having trouble printing, ensure that your computer has Adobe Reader. Go to www.adobe.com/products/acrobat/readstep2.html to download the latest version.

IMPORTANT: Paper copies are for the user's personal records only and should not be sent to the Department of Finance and Administration.

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Technical Issues

Which browser does ATAP support?
ATAP supports the current and prior major releases of Chrome, Internet Explorer, Firefox and Safari.  If you are experiencing issues with your browser, please be sure you are using the latest version of the browser.  To obtain the latest version or get information about the browser, you can search your browser’s help site.

*Effective January 12, 2016 Microsoft will discontinue support for any Internet Explorer version prior to IE 11.

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Additional Help

What if I do not see some of the links/features mentioned in the FAQs?
You may or may not be able to perform certain actions within ATAP based on your access level.

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Where do I go for additional assistance?
You can submit a question or comment from your ATAP account by selecting the Messages tab on the Customer or Account page then click the Outbox tab and then the Send Message link.

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How do I contact ATAP?

Support Hours: Monday - Friday 8:00 am - 4:30 pm CST
Email: ATAP_Help@dfa.arkansas.gov
Please include your tax identification number or account ID when emailing the help desk.
Phone: 501-683-2827
Toll Free: 877-280-2827

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