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Frequently Asked Questions 

Sign Up/Login

Account Maintenance

Return Filing and Payment

Technical Issues

Additional Help

Login

How do I sign up as a new ATAP User?
Click Sign Up on the ATAP Login page. Fields highlighted in yellow require information before proceeding to the next step.

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How do I log in to ATAP?
Enter your ATAP Login ID and Password and click Login. Click the “Send Authorization Email” or “Send Authorization Text” button. Retrieve your authorization code from the email or text and enter this code in the Authorization Code box. Click the “Trust This Computer” check box if you wish for ATAP to remember your PC and click Login.

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What is my Login ID and Password?
The Login ID and Password are initially created by the user that created the Web Login for that person. If you have not signed up for ATAP access, click Sign Up to create a Login ID and Password. Login IDs cannot exceed 30 characters. The Password must be 6 to 15 characters in length and contain at least one letter and one number.

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What is Two Factor Authentication?
ATAP has an additional login security procedure requiring an authorization code in addition to a Password. ATAP users will be given the option to receive the initial authorization code by email or text message. For subsequent account logins, users will be given the option to either trust their computer so that the authorization code is not required or users may request a new authorization code for each login.

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What if I forget my Login ID?
Call the Help Desk during normal business hours (8:00 am - 4:30pm CST).
Little Rock Area: 501-683-2827
Toll Free: 1-877-280-2827

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What if I forget my password?
Click Forgot your Password? from the ATAP Login page. After entering your Login ID and clicking the Reset Password button, a Recover Password e-mail will be sent to the email address on file. Click the Click Here link in the email, answer the security question, and click the Next button.  Enter your new Password twice and click the Submit button.

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How do I change my password?
Click My Profile from the Customer page. Change your Password by clicking Change Password in the "I want to" section.

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Can the Login ID ever be changed?
No.

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What do I do if my account is locked?
Locked accounts automatically get reset each business night. You may also call the Help Desk during normal business hours (8:00 am - 4:30 pm CST).
Little Rock Area: 501-683-2827
Toll Free: 1-877-280-2827

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Why am I receiving the error "Invalid Login/Password combination" when I try to log in to ATAP?
Passwords are case sensitive. Make certain your Caps Lock is off and your Num Lock is on and verify your Login ID and Password.

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Where can I find my account ID?
If you don't know your account number, it can be found on the top right corner of a return or other correspondence from the Department such as letters and notices.

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I don't remember my last payment amount. Can I still sign up for ATAP access?
No, for business accounts, you must provide the last payment amount that has cleared your bank. For Individual Income Tax, you must provide the Withheld amount and your Adjusted Gross Income from your most recent year’s return filed.

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Account Maintenance

What tax types are available via ATAP?

Amusement Decal/License

Motor Fuel Tax (except IFTA)

Beauty Pageant License

Natural Gas Severance Tax

Beef Promotion Fee

Oil Severance Tax

Beer Excise Tax

Other Severance Taxes

Bingo Tax

Other Tobacco Products Tax

Bingo/Raffle License

Partnership Income Tax

Bovine/Pseudorabies Promotion Fee

Real Estate Transfer Fee

Brine Severance Tax

Rice Promotion Fee

Catfish Promotion Fee

Sales and Use Tax

Cigarette Excise Tax

Soft Drink Excise Tax

Cigarette Papers Excise Tax

Soybean Promotion Fee

Composite Income Tax

Telecommunications Surcharge

Construction Surcharge

Timber Severance Tax

Corn/Sorghum Promotion Fee

Vending Device Fee

Corporate Income Tax

Waste Tire Fee

Dyed Diesel Tax

Wheat Promotion Fee

Electronic Games of Skill Fee

Wine Excise Tax

Individual Income Tax

Withholding Tax

Liquor Excise Tax

 

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How do I decide what type of access to give myself or another ATAP User?
There are 4 overall ATAP access types (Master, Account Manager, Agent, and File Only).

  • Master - has the ability to add account access, manage logins, add payment sources, and make customer level name and address changes.
  • Account Manager - has the ability to add account access, manage logins, and add payment sources.
  • Agent - cannot perform customer level edits except adding a payment source and changing their own basic profile information.
  • File Only - cannot perform customer level edits.

The access types can be tied to a different level for each account to which the user has access.

  • File/Pay/Edit - has the ability to file returns, make payments, close an account and make account specific name and address changes.
  • File/Pay - has the ability to file returns and make payments.
  • File – has the ability to file returns.
  • Pay - has the ability to make payments.
  • View - will not be able to file or pay but can view most of the information.

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How do I create a new Web Login when logged in to ATAP?
Click My Profile from the Customer page. Create Logins and edit ATAP access by clicking the Manage Logins tab and then the Logons tab. Click Add Logon tab to create a new Web Login.

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What information is required to add access to an account when signing up for ATAP?
For immediate access to an account via ATAP, you must provide the following:

  1. Taxpayer ID (Federal Identification Number, Social Security Number or ITIN)
  2. Tax Account ID (Not required for Income Tax)
  3. Business location zip code (Residential zip code for Individual Income Tax)
  4. For business accounts, the last payment amount that has cleared your bank. For Individual Income Tax, the Withheld amount and your Adjusted Gross Income from your most recent year’s return filed.

    NOTE: If this is a new business and your "Last Payment" is your application fee, then enter the amount ($50.00). If you have made no payments, then enter $0.00.
  5. Your e-mail address
Once you have provided the information listed above and completed all required fields, you will receive an e-mail with an authorization code. The authorization code will be required the first time you log in to ATAP. It is recommended that all new ATAP users view the Tutorial to get an overview of the basic ATAP functions.

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How do I add ATAP access for an additional account with the same FEIN or SSN as an existing account?
Log in to ATAP. Click Add Access to Another Account from the Customer page. For immediate access, you will need to provide the:

  1. Tax Account ID (Not required for Income Tax)
  2. Business location zip code (Residential zip code for Individual Income Tax)
  3. For business accounts, the last payment amount that has cleared your bank. For Individual Income Tax, the Withheld amount and Adjusted Gross Income from your most recent year’s return filed.

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How do I remove access from a particular account?
Click My Profile from the Customer page. Select the Manage Logins tab and then the Access to My Accounts tab. Select the desired link in the Access Level column and remove the checkmark next to the ‘Active’ checkbox and click the Save button. You can reactivate access by repeating the necessary steps and rechecking the ‘Active’ checkbox.

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How do I deactivate an existing Web Login?
Click My Profile from the Customer page. Select the Manage Logins tab to access all available Logins. Select the desired Login and click the Active link. Remove the checkmark from the ‘Active' checkbox and click the Save button. You can reactivate the Login by repeating the necessary steps and rechecking the ‘Active’ checkbox.

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How do I change my phone number or e-mail address?
Click My Profile from the Customer page. Change your phone number or email address by clicking Update Profile from the "I want to" panel.

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Can I change an address?
Yes.

Customer addresses can be changed by clicking either the Mailing or Location Address hyperlinks in the upper right portion of your ATAP account Customer page. Click the Edit tab, enter the new address, and click the Submit button. Addresses for a particular account can be changed by accessing the desired account and clicking the appropriate address.

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Can I change the Legal or DBA Name from ATAP?
Yes.

Legal Name: Click the Legal Name hyperlink on the Customer page. Click the Edit tab, enter the new Legal Name, and click the Submit button.

DBA: Open the applicable account by clicking the Account ID from the Customer page. Once inside the account, click the DBA Name hyperlink. Click the Edit tab, enter the new DBA Name, and click the Submit button.

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How do I cancel my ATAP access?
Click My Profile from the Customer page. Cancel your access to ATAP by clicking on Cancel My Online Access at the upper right portion of the page.

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Return Filing and Payment

What if I have a filter or debit block on my bank account?
Businesses with bank account(s) that have a filter or a debit block must provide their bank with the following originator ID 1742843318.

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How do I make a payment?
Open the appropriate account from the My Accounts panel on the Customer page. Click Pay next to the applicable filing period.

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Can I save payment information for future use?
Yes.

Click My Profile from the Customer page. Select the My Payment Sources tab.  You may save a default bank account for a specific tax account by clicking Setup in the Account Payment Sources tab, or you may save a bank account for use on multiple tax accounts by selecting Add New in the Shared Payment Sources tab.

You may also save payment information by checking the Save this Bank Information box when submitting a payment.  Please note that doing so will save the bank information as the default payment source for the tax account for which the payment is being made.  This will overwrite any existing default bank account for the tax account in question.

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Can I pay with a Credit Card?
Yes, from the Account page click Pay With Credit Card.  You will need to select the Payment Type and if applicable, the Filling Period.  Once you click Continue, you will be directed to a 3rd party site to complete your Credit Card payment transaction.

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How do I file a return?
Open the appropriate account from the ‘My Accounts’ panel of the ATAP Customer page. Click File next to the applicable filing period.

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How do I view or amend a filed return?
Open the appropriate account from the ‘My Accounts’ panel of the ATAP Customer page. Click View or View Return next to the applicable filing period. To amend the return, click the Change or Amend button on the sidebar.

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Can I start filling out a return and finish it later?
Yes.

If you click Save and Finish Later, the return will be saved as a pending request that requires your attention.  Click the Change button on the sidebar to allow editing of the saved return.

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Can I change or cancel a request?
A pending request (“Submitted” status) can be changed or withdrawn (cancelled) by clicking the Request tab from the Customer or Account page. Open the appropriate request and select Change or Withdraw.

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Why can't I print my return?
ATAP uses Adobe Reader to open documents that should be printed. If you are having trouble printing, ensure that your computer has Adobe Reader. Go to www.adobe.com/products/acrobat/readstep2.html to download the latest version.

IMPORTANT: Paper copies are for the user's personal records only and should not be sent to the Department of Finance and Administration.

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Technical Issues

Which browser does ATAP support?
ATAP supports the current and prior major releases of Chrome, Internet Explorer, Firefox and Safari.  If you are experiencing issues with your browser, please be sure you are using the latest version of the browser.  To obtain the latest version or get information about the browser, you can search your browser’s help site.

*Effective January 12, 2016 Microsoft will discontinue support for any Internet Explorer version prior to IE 11.

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Additional Help

What if I do not see some of the links/features mentioned in the FAQs?
You may or may not be able to perform certain actions within ATAP based on your access level.

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Where do I go for additional assistance?
You can submit a question or comment from your ATAP account by selecting the Messages tab on the Customer or Account page then click the Outbox tab and then the Send Message link.

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How do I contact ATAP?

Support Hours: Monday - Friday 8:00 am - 4:30 pm CST
Email: ATAP_Help@dfa.arkansas.gov
Please include your tax identification number or account ID when emailing the help desk.
Phone: 501-683-2827
Toll Free: 877-280-2827
View the ATAP Online Tutorial (New Users Start Here)

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