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TitleCustomer Service
OfficePersonnel Management
Start Time10/9/2014 9:00 AM
End Time10/9/2014 4:00 PM
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Phone501-682-2252
EmailOPM.Training@dfa.arkansas.gov
Description
Serving the public is the cornerstone of any state employee’s career. Although designed for those in customer-facing roles, Customer Service will be helpful to anyone responding to citizens on a regular basis. Participants will learn about effective forms of communication, listening skills, coping with challenging customers preserving the agency’s reputation, and service recovery.  Fee: $35.00
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ADA Instructions