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TitleDealing with Difficult Customers
OfficePersonnel Management
Start Time10/12/2017 9:00 AM
End Time10/12/2017 12:00 PM
AddressOne Union National Plaza
124 W Capitol, 10th Floor
Little Rock, AR 72201
LocationBuilding is located at W Capitol & Louisiana St. Free valet parking accessible from Louisiana St only.
ContactEmily Herndon
Phone501-682-1846
EmailOPM.Training@dfa.arkansas.gov
Description
This course provides techniques for handling difficult situations in citizen service environments. Participants will learn to assess difficult situations, develop strategies for handling difficult customers and apply techniques for diffusing an angry customer.
More InformationClick here to register for this class. AASIS Logon required
ADA Instructions