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Receive Payments 

Note:
The information on this page is for those who have either an open enforcement or a payment processing case with the Arkansas Office of Child Support Enforcement. If you do not have either an open enforcement or a payment processing case, you will not receive payments through the Clearinghouse.

Once the Clearinghouse receives and identifies a payment, we must disburse the payment within two business days.

Ways to Receive Your Child Support Payments
We offer two convenient ways for custodial parties to electronically receive child support payments: the ReliaCard and direct deposit.

ReliaCard – There are no requirements to receive payments using the ReliaCard. It’s a prepaid card, not a credit card. There is no bank account or credit check required. Your payments are loaded directly on the card, and you can use the card just as you would a debit card. Payments are disbursed within two business days of being received and identified by the Arkansas Child Support Clearinghouse. Read the ReliaCard Visa Enrollment Form for more information.

Direct Deposit – The only requirement for direct deposit is to have an open checking or savings account in the name of the custodial party. Payments are disbursed within two business days of being received and identified by the Arkansas Child Support Clearinghouse. Check with your bank to see what to expect for availability of your payments once they reach the bank. Read the Direct Deposit Enrollment Form for more information.

Payments Received in Error
While OCSE makes every effort to correctly post and apply payments to your case, situations do occur that can result in money being sent to you that you are not entitled to keep. If you receive money that you are not entitled to keep or the IRS takes back a tax refund paid on your case, you will be notified as soon as OCSE knows of the problem. If an overpayment occurs in your case, OCSE will outline repayment options that you may choose so that you can return the money in a way that is easiest for you and your particular situation.

If you receive a child support payment that is unusual or unexpected, you are urged to contact your local child support office or the Clearinghouse to ask about the payment.