Interagency Training Program Policy
Supervisor and Grievance Officer Required Courses
* Open enrollment classes are offered on an as needed basis. Enrollments should be submitted to IATP for an "open date." Once enough enrollments are received, a program will be scheduled.
CPM Designated are courses which have been qualified as contact hours toward Certified Public Manager Certification.
Administering Discipline (CPM Designated)*
Designed to develop or enhance awareness of guidelines to correct unacceptable behaviors occurring in the work environment.
Duration: 1 Day
Fee: $20.00
Administrative Professional Skills and Techniques*
Update skills, increase effectiveness and personal confidence on your job through practical application experience in this revised program.
Duration: 1 Day
Fee: $20.00
Basic First Aid*
Designed for individuals to learn and practice the skills needed for providing first aid in common emergency situations.
Duration: 1 Day
Fee: $15.00
Cardiopulmonary Resuscitation*
Streamlined, but just as effective, this program gives practical application of CPR lifesaving techniques.
Duration: 1 Day
Fee: $20.00
Conducting Effective Meetings*
Learn to organize and facilitate meetings to benefit your organizations goals.
Duration: 1/2 Day
Fee: $20.00
Customer Service*
Designed to enhance participant's awareness of the organizational importance of providing excellent customer service. Includes Customer Service techniques, emphasis on quality and handling irate customers and difficult situations in a professional manner.
Duration: 1 Day
Fee: $20.00
Dealing with Difficult People*
Coping with Difficult People deals with six of the most difficult types of people and provides you with the techniques to deal with each. While no one fits into a specific category at all times, characteristics can be identified and dealt with effectively.
Coping with difficult people is a tough job at best. But the fact is, we all come in contact with these frustrating, and sometimes unnerving, people. The feelings of helpless frustration that result from repeated encounters with difficult people are most often cited as a major cause of work-related stress.
Duration: 1 Day
Fee: $30.00
EEO/Grievance Officer Certification*
Enables the EEO/Grievance Officers to increase skills necessary for the handling and processing of employee complaints within the agency, the State Grievance Review Committee and the State Employees Grievance Appeal Panel. Participants must complete T.H.E. COURSE as a prerequisite. Participants should bring a copy of the agency's grievance/ EEO procedures to Certificate Program Training.
Duration: 1 1/2 Days
Fee: $15.00
Emotional Intelligence*
Now Daniel Goleman applies emotional intelligence to the world of work, showing how success and leadership in today's workplace demands emotional intelligence. He documents an astonishing fact: in determing star performance in every field, emotional intelligence matters twice as much as cognitive abilities like IQ or technical expertise.
The good news is that these crucial skills can be learned. In working with Emotional Intelligence, Goleman analyzes both the inner competencies that enable us to manage ourselves-ranging from self-awareness to motivation-and essential social strengths such as influence, conflict management, and team-building. He vividly shows how these play out in some of the world's top corporations, and he creates a blueprint for the "emotionally intelligent"organization.
Duration: 1 Day
Fee: $20.00
Fish*
Fish improves customer service, increase creativity at work, to attract and retain the best employees. To stimulate thinking about ways to create a more worker-friendly work environment.
Duration: 1/2 Day
Fee: $20.00
Grievance Prevention and Handling (CPM Designated)
Various management and supervisory personnel learn preventive measures to decrease the potential for complaints and how to manage and properly handle the complaints that do arise.
Duration: 1 Day
Fee: $20.00
HIPAA Training*
Supervising under the Health Insurance Portability Accountability Act of 1996 and how it can affect your supervision of your personnel.
Duration: 2 Hours
Fee: Free
Interpersonal Communication
Miscommunication fosters misunderstanding, but this program identifies the variety of effective communication techniques which, if applied, will increase effectiveness.
Duration: 1 Day
Fee: $20.00
Introduction to Instructor Training*
Learn and practice techniques to present programs to large audiences or one-on-one, on-the-job training. Theory and practice are discussed to increase ability to meet the job task.
Duration: 3 Days
Fee: $35.00
Presenting Testimony (CPM Designated)*
Learn to manage the "jitters" that may affect the delivery of testimony, reduce the barriers to presentation of information and increase ability to present testimony in an effective manner.
Duration: 1 Day
Fee: $20.00
Preventing Sexual Harassment*
Designed to foster an understanding of the definition and relevant issues of sexual harassment, to develop an atmosphere of prevention.
Duration: 1/2 Day
Fee: $20.00
Stress Management (CPM Designated)*
Presents methods for coping with pressures and resolving situations which may upset the balance between employee needs and work productivity.
Duration: 1 Day
Fee: $20.00
Structured Interviewing*
T.H.E. Course is a pre-requisite for Structured Interviewing.
A structured interview is a pre-planned method of interviewing using job-specific, behaviorally-based questions designed to predict job performance. Management and supervisory personnel learn to improve their interviewing methods and skills. Practical application of validation methods and information on legal implications explain the techniques of writing structured interview questions and conducting structured interviews.
Duration: 1 Day
Fee: $25.00
Telephone Skills*
Learn how to apply techniques that “set the tone” of professionalism in the work environment.
Duration: 1 Day
Fee: $20.00
T.H.E. Course (CPM Designated)
The Human Element combines behavior-interaction in the workplace with the application of sound management practices in the areas of EEO, discipline and basic personnel management. It is designed to help management and supervisory personnel minimize the potential for problems.
Duration: 2 Days
Fee: $35.00
T.H.E. Update (CPM Designated)*
An update of EEO laws, personnel policies and various Executive Orders implemented between 1989 and current times. It is designed to assist management in staying abreast of changes which affect management and employees. (Take only if T.H.E. COURSE was completed prior to 1995.)
Duration: 1/2 Day
Fee: $10.00
Time Management (CPM Designated)*
Participate in applying techniques that help incorporate methods designed to increase effective use of time.
Duration: 1 Day
Fee: $20.00
Who Moved My Cheese?*
The simple story of Who Moved My Cheese? reveals profound truths about change that give people and organizations a quick and easy way to succeed in changing times. Who moved my Cheese? is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy. Two are mice named Sniff and Scurry. And two are "little-people" beings the size of mice-who look and act a lot like people. Their names are Hem and Haw. "Cheese" is a metaphor for what you want to have in life-whether it is a good job, a loving relationship, money, a possession, health, or spiritual peace of mind. And "The Maze" is where you look for what you want-the organization you work in, or the family or community you live in. In the story, the characters are faced with unexpected change. Eventually, one of them deals with change successfully, and writes what he has learned from his experience on the maze walls. When you come to see "The Handwriting on the Wall" you can discover for yourself how to deal with change, so that you can enjoy more success and less stress (however you define it) in your work and in your life.
Duration: 1/2 Day
Fee: $20.00
Workplace Diversity*
The make-up of the work force is constantly changing, with the increasing percentages of women, people of color, and immigrants. However, the term "Diversity" has been expanded to include other clusters of people such as those with disabilities, various religious backgrounds, alternate lifestyles, etc.
This program is designed to increase participants awareness of how diversity impacts productivity in the workplace. It includes techniques and tools to enable participants to derive the positive benefits of diversity and apply them in a practical way in the workplace.
Duration: 1 Day
Fee: $25.00
Written Business Communication (CPM Designated)*
Learn how to make written communications more "alive" than "ho hum" through application of modern business writing techniques. Designed for individuals who actually write various types of correspondence.
Duration: 1 Day
Fee: $15.00