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Course Descriptions 

OPM Training is currently assessing and revising the course curriculum. Please forward any suggestions you have about state employee training to Mike Bonds, OPM Training & Dispute Resolution Manager, at Mike.Bonds@dfa.arkansas.gov. Thank you for your interest and we look forward to seeing you soon.

Administering Discipline (CPM Designated)

Administering Discipline gives state administrators the knowledge and skills to handle disciplinary matters in a fair, effective manner. The course focuses on how to use progressive discipline as a means for restoration, rather than mere punishment.
Duration: 1 Day
Fee: $35.00

Arkansas Government Basics

Arkansas Government Basics covers the information that every Arkansas Public servant should know about state government: how Arkansas government is arranged; the legislative process; how agency regulations are made; appropriations and funding; leave and holidays; the Freedom of Information Act; state travel and vehicles; ethics; and leadership.
Duration: 1 Day
Fee: $60.00

Dealing with Difficult People

Dealing with Difficult People covers the most difficult types of people you encounter during work and provides you with the techniques to deal with them. While no one fits into a specific category at all times, characteristics can be identified and dealt with effectively. This course will provide strategies and tools to help you with cope with difficult people and situations.
Duration: 1 Day
Fee: $35.00

Emotional Intelligence

In this critically acclaimed course, participants will learn to apply emotional intelligence to the world of work. Studies show that, when determining who is a star performer, emotional intelligence matters twice as much as cognitive abilities like IQ or technical expertise. The good news is that these crucial skills can be learned. Presenters analyze both the inner competencies that enable us to manage ourselves—ranging from self-awareness to motivation—and essential social strengths such as influence, conflict management, and team-building.
Duration: 1 Day
Fee: $30.00

Five Dysfunctions of a Team

Developed by training expert Patrick Lencioni, Five Dysfunctions of a Team helps team members improve in each of the five key fundamentals of good teamwork: trust, conflict, commitment, accountability, and results. Five Dysfunctions of a Team will allow teams of all types to begin the journey to greater productivity and cohesion.
Duration: 1 Day
Fee: $40.00

Grievance Prevention and Handling (CPM Designated)

Resolving employee grievances is a major responsibility for supervisors and administrators. This course will teach participants about the grievance process and how to find mutually beneficial solutions for employees and supervisors.
Duration: 1 Day
Fee: $35.00

HRkansas for Supervisors

HRkansas for Non HR Professionals provides agency supervisors a general overview of personnel topics regarding daily operations, procedures, and decision-making processes facilitated by OPM. Topics include classification and compensation, leave, federal and state employment law, performance evaluations, and merit pay.
Duration: 1 Day
Fee: $60.00

Interpersonal Communication

Many of the problems we encounter in the workplace are caused by miscommunication. Interpersonal Communication covers the different ways in which we communicate, barriers to communication, the importance of perception, and techniques for clear and effective communication.
Duration: 1 Day
Fee: $30.00

Mastering the Change Curve

Mastering the Change Curve will help staff members and supervisors understand, accept, and successfully navigate through change. This course focuses on a Change Curve Model, which will help participants understand the phases of change, identify productive and unproductive change behaviors, and develop strategies for mastering change.
Duration: 1/2 Day
Fee: $30.00

Presenting Testimony (CPM Designated)

State employees are often called upon to present testimony to courts, legislative committees, and administrative bodies. Presenting Testimony prepares participants to testify in formal proceedings.
Duration: 1 Day
Fee: $30.00

Structured Interviewing

Hiring decisions are some of the most important decisions that managers make. Structured Interviewing is a pre-planned interviewing method using job-specific, behaviorally-based questions designed to predict job performance. This course improves participants’ interviewing methods and skills and focuses on practical application.
Duration: 1 Day
Fee: $30.00

EEO/Grievance Officer Certification

This course is being revised and will be available in Spring of 2014.
Duration: 1 Day
Fee: $40.00

“CPM Designated” means courses which have been qualified as contact hours toward Certified Public Manager Certification offered by the University of Arkansas at Little Rock.