Dealing with Difficult Customers Details

• Start Date: 09/21/2017 - 9:00AM
• End Date: 09/21/2017 - 12:00PM
• Address:

  One Union National Plaza, 124 W Capitol, 10th Floor, Little Rock, AR 72201

• Location:

  Building is located at W Capitol & Louisiana St. Free valet parking accessible from Louisiana St only.

• Contact:

  Emily Herndon

• Contact Phone: 501-682-1846
• Contact eMail: OPM.Training@dfa.arkansas.gov
• Description:

  This course provides techniques for handling difficult situations in citizen service environments. Participants will learn to assess difficult situations, develop strategies for handling difficult customers and apply techniques for diffusing an angry customer.

• More Information: Click here to register for this class. AASIS Logon required