Child Support and COVID-19
OCSE realizes the impact COVID-19 may have on customers. We know that for some of you, the need for financial support for your children will continue or increase. Paying parents may be experiencing the financial hardship of lost or reduced wages and worry about the penalties for missed payments.
For the health and safety of our customers and workers, our lobbies are temporarily closed to the public. During this time, our staff continue to be at work and services continue to be provided over the phone and the internet. Please be patient with our staff as we continue to serve our customers. We will respond to calls and emails in the shortest time possible.
Child support payments will continue to be processed in the same timely manner as always. We do not anticipate any change in the processing and disbursement of child support payments.
Will my child support payments be delayed?
Once payments are received at OCSE, payments are expected to be processed in the same manner as always. If you haven't already, now is a good time to sign up for electornic deposit of your child support payments. Payments can be sent electornically to your checking or savings account, or to a pre-paid debit card. Both are secure options for receiving child support payments. To learn more, visit Receive Payments.
What if I have questions about my case?
OCSE is committed to continue serving our customers during this time. We encourage you to use MyCase to obtain basic case information and to and to communicate with us. We are also available by phone. Click here for your local office contact information.
If my income has been reduced because of COVID-related layoffs/closures/quarantines, what happens to my child support obligation?
A court order for child support continues until it is modified (changed) or terminated by a court of law. That means your child support is still due.
If you are unable to pay chlid support due to layoffs, closures, or quarantines, your first step is to request a "review and adjustment" of your child support. Although your order remains in place until modified, it is important to stay in touch with your caseworker with the details of your situation.
If my employer temporarily closes, wll the employer still send in my child support payments?
If you are experiencing unpaid time off, you may need to make other arrangements to pay your chlid support obligation. Communicate with your employer and visit our Make Payments page to review your payment options.
If you are eligible for unemployment insurance benefits in Arkansas, the Department of Worforce Services (DWS) may withhold your child support obligation from your benefits. In order for DWS to withhold child support, either a court order must direct DWS to withhold from unemployment benefits or you must agree that DWS can withhold court-ordered child support from unemployment benefits.
If the court order does not direct DWS to withhold child support, you can contact your local child support office and ask to sign an agreement for child support to be withheld from unemployment benefits.
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