Arkansas Mobile ID with
Google Wallet

Make sure that you meet the eligibility requirements listed in the Google Wallet Help Center

• The ID needs to be valid, unexpired, and from Arkansas. It also needs to be your most recently issued license from the state of Arkansas.
• The license cannot be the interim paper copy; it must be the physical plastic card to enroll.
• Make sure there is no wear, damage, or scratch marks on either side of ID that obscures any of the license information.
• Ensure the ID is placed on a dark flat surface and has good lighting in the room, with no glares from lighting on the ID.

• Make sure you are in a well-lit area, not backlit by a window or strong light, and in front of a neutral or plain backdrop such as a single-colored wall.
• Hold the phone at eye level and approximately 16 inches from your face. It may be easier prop the phone up or have someone else hold the phone.
• Remove any accessories that may obstruct your face (i.e. masks & sunglasses)

Please view all the FAQs listed here or visit the Google Wallet Help Center.

Arkansas Mobile ID is only available to individuals that have a current, valid Arkansas-issued driver’s license or ID card.

If you wish to remove your Arkansas driver’s license or ID in Google Wallet from your device, you may delete directly from the Google Wallet app or remotely from your Google Account.

To remove your driver’s license or ID from within the Google Wallet app:

1. Select your driver’s license or state-issued ID.
2. Tap the three dots in the top right corner.
3. Tap Remove and confirm.

To remove your mobile ID from your Android device and Google Wallet remotely:

1. Visit myaccount.google.com in the Personal Info tab, scroll down to “Digital ID” which shows which credentials are on your Android devices. Click “Manage digital ID.”
2. The page will show that there is a driver’s license added to your Google Wallet but will NOT display your ID details: these are not visible to Google. Click on the trash bin icon to remotely delete the credential from your device.
3. You will be shown a screen asking you to confirm that your ID will be deleted from your device and can be added again in the Google Wallet app.
4. After confirmation, your ID will be deleted from your device and Google Account.

You may also log on to the Arkansas website to remove your enrollment if you do not have access to your device.

If you previously removed Arkansas Mobile ID from your device, but would like it back, open the Google Wallet app and begin a new Arkansas Mobile ID request.

There is currently no transfer option for Arkansas Mobile ID. You must submit a new Arkansas Mobile ID request and have the request approved by the state of Arkansas with every new phone. Please note: Submitting a new request will cancel the Arkansas Mobile ID on a previously used phone. Arkansas Mobile ID may only be active on one phone at a time.

You will need to remove your driver’s license or state ID card from your Google Wallet if you want to associate your driver’s license or state ID card with a different Google Account, or add your driver’s license or state ID card to a new device.

Get more information on how to remove your driver’s license or state ID card from Google Wallet.

You need to contact Driver’s License Issuance Helpdesk at 501-682-7059.

Yes, you should always carry the mobile or physical copy of the boarding pass with the ID in Google Wallet. For additional verification, a TSA Agent can ask to see your Mobile or Physical boarding pass. In some instances, customers may still need to undergo enhanced screening, even if you have Arkansas Mobile ID.

You can present Arkansas Mobile ID in person at businesses and organizations with compliant ID readers. You can also present your ID in select apps that require identity or age verification.

Arkansas Mobile ID is also accepted at select airport checkpoints around the country, determined by TSA. Please visit the TSA website for the most up to date support for mobile ID in Google Wallet.

Arkansas Mobile ID is a companion to your physical, plastic driver’s license or ID card, which you should continue to carry.

No, you are not required to have a REAL ID to add your Arkansas driver’s license or ID to Google Wallet. If you do have a REAL ID, your REAL ID status is included in your mobile ID.

No, you need the physical plastic card to enroll. Once you have it, you can start the enrollment process.

The verification process involves capturing a photo of the front and back of your physical card.

The enrollment process generally takes a relatively short period of time, usually same day.

In some cases, additional verification will be needed to enroll in Arkansas Mobile ID in Google Wallet.

Try to submit the request again, using the tips above for scanning your ID and capturing a selfie. Or for additional assistance, visit the Google Wallet Help Center.

Arkansas Mobile ID is voluntary. If you are not interested in adding your driver’s license or ID to your device, there is nothing you need to do.

No, law enforcement does not accept Arkansas Mobile ID a this time. Users should continue to carry their physical license with them at all times.