The mobile ID app is optional to download and acts as a companion to your physical ID; it does not replace it. Not all businesses are able to verify mobile ID yet, so you should still keep your physical ID as a back-up.
The state anticipates the list of law enforcement agencies and businesses that accept the Mobile ID will increase over time.
• Mobile ID is a trusted, government-issued digital identity.
• Mobile ID offers a contactless method for verifying identity.
• Mobile ID uses a QR code to initiate the sharing and verification of information.
• Users are required to upload their physical ID and a live selfie to verify against their Arkansas Department of Finance (DFA) Office of Driver Services profile.
• Arkansas Mobile ID is secure, using a pin or biometrics to open the app.
• Use your secure mobile ID QR code to provide the identity information you choose to share to an ID-verifier.
• Mobile ID keeps user data secure and ensures the privacy of personal information by only storing it within the state system of record and on the user’s device.
• Privacy views allow you to verify your age without having to expose sensitive data like your birthdate or address.
• You are in control as you decide what information you share.
Any Arkansas resident with a valid, legible driver’s license or state-issued photo ID is eligible. Arkansas Mobile ID can currently be used with:
• Android Users: Android Version 10 or newer
• IOS Users: iOS 15 or newer
You cannot use a jailbroken/rooted smartphone or a device where the software has been manipulated to remove manufacturer restrictions and limitations.
Download/launch the app and set permissions
Register your phone number to bind your ID to your device
Use your phone's camera to capture the front and back of your ID
Capture selfit and complete liveness detection
Set up app security and go
To enroll in Arkansas Mobile ID, you will need your physical card. Permit’s cannot be used for enrollment.
Need help with scanning your ID or taking the selfie? As Arkansas Mobile ID does a very thorough security review during enrollment, the app may ask you to do your selfie or scan your ID more than once. See tips for assistance.
Mobile ID can be used the same ways you use your ID today to verify your age or identity. Now with your mobile ID, when you are asked “can I see your ID?” you will display an encrypted QR code from the app. This is what makes the process secure. A business can verify your mobile ID by scanning the QR code with a mobile ID “reader” device. Scanning the QR code tells the business the mobile ID was issued by the Arkansas Office of Driver Services and can be trusted.
During the enrollment process, you scan your driver’s license or ID and then also take a selfie. Mobile ID verifies your identity attributes and selfie photo against what is on file with the Arkansas Office of Driver Services to ensure it’s you – and only you – before completing the enrollment.
Mobile ID verifies your identity attributes and selfie photo against what is on file with the Arkansas Office of Driver Services. Only your FaceID or pin will unlock the app and access your mobile ID. For instance, if your smartphone is lost or stolen, no one will be able to access your mobile ID app.
Mobile ID doesn’t permanently collect, store, or hold onto your personal data — except an encrypted version of your driver’s license number and phone number to use as a record locator. The only place your complete information is stored is with the Arkansas Office of Driver Services.
We are working with law enforcement agencies on how they can implement verification processes for mobile ID. As not all law enforcement agencies will accept mobile ID at launch, you should still carry your traditional ID or driver’s license.
No one else will be able to access your mobile ID, even if they manage to unlock the phone. The use of a pin, real-time selfie, or face unlocking means only you can access the app.
You can simply reload and reactivate the Arkansas Mobile ID on a different device. A mobile ID cannot be activated on more than one device. Once you activate your mobile ID on a new device, it will no longer work on the previous device.
The adoption of mobile ID is on the rise. A recommended international standard for mobile IDs was developed in an effort toward a seamless experience between states and Arkansas has followed that standard. For Arkansans to use their mobile ID outside the state, the destination would need to follow the same standard and the business would need to participate in mobile ID and have Arkansas’s certificate information. As you may not know if the state and business are using the same standard, you can try using your mobile ID but also carry your traditional ID or driver’s license as a backup.
If you are experiencing an issue with Mobile ID, check some of the common causes and solutions listed below. If you did not find the information you need, please visit IDEMIA’s mobile ID support website for support options such as FAQs, Email, Live Chat, and Helpdesk service hours.
Here are some tips that will help with capturing the selfie:
Here are some tips that will help with capturing the selfie:
Here are some of the reasons why text verification failed:
The registration failure can occur for various reasons.
Selfie Tips
Scan ID Tips
You can update your personal information the same way you do today, which may require a visit to a DFA State Revenue Office. Get more information about updating personal information. Once changes are made to your license or ID record, those updates are pushed out electronically to your mobile ID app.
Arkansas Mobile ID is available to everyone with a smartphone. For individuals without access to a smartphone, we still provide the traditional physical driver’s licenses and IDs.
Not at this time. The Arkansas Office of Driver Services is working to have this as an option in the future.
IOS
Android
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