AASIS Help Desk Request Form

1- Critical

AASIS is down OR a problem affects numerous users in multiple locations.
Less than 2 work hours

2- High

AASIS is not down BUT problem affects several users AND caller emphasizes urgency.
Less than 4 work hours

3- Medium

AASIS is not down AND problem affects only the caller AND caller does not emphasize urgency.
Less than 24 work hours

4- Low

AASIS is not down AND caller is able to complete work. Caller may be making a “nice to have” request.
As work allows